Pattern 33: Context-sensitive contact link
 AKA:

Back to Diagram 1 - Getting started Back to Diagram 2 - Useability Back to Diagram 3 - Adding detail Back to Diagram 4 - Workflow/security

View sensitizing image - tbd

You want to provide THE HUMAN TOUCH (30) and use THE RHETORIC OF ARRIVAL AND DEPARTURE (20).

The problem is to direct the user to the contact that can help with the problem being solved. Is this a query about an order or a product specification?

Therefore

Create a set of forms or menus that ask the user about the problem he is trying to solve. Associate reasoning about the suitability of the contacts you will suggest to the use cases.

This pattern is terminal within this language.

Contributors and sources
Richard Dué, Detlef Vollmann

Discussion - forces - known uses

In order to direct the user to the contact who can be most helpful we need to know what she is doing. The simplest way to obtain this knowledge is to ask but, even then, we need to interpret the answer. The soundest way to do this is to base our reasoning on the known use cases (pattern 3).

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